Here at NexDine, we make diversity our advantage. From the workforce we support, the clientele we service, to the food we create, diversity is our secret sauce!

Want to hear more about our Guiding Principles and what drives us? Apply below!

Job Details

Position: Guest Experience Supervisor

Location: Riverdale, NY

Schedule: Weekends, Holidays

Hours: 11:30pm to 8:30pm

Pay Rate: Commensurate with experience - Let’s talk!

Benefits: YES!

We provide our full-time team members a generous compensation and benefits package, training, opportunity, and support. We provide resources, rewards, and incentives to our valued employees.

• Health, dental and vision insurance
• Flexible Spending Accounts
• Company-paid life insurance
• Various voluntary programs and insurances
• 401(k) savings plan
• Paid vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Weekly Paycheck
• Plus, various perks!

The Guest Experience Supervisor reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions:

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leader in Food Service: Ambassador to residents. Oversees the preparation and service of meals to the Residents' profile specifics, including specialty menus.
• Understands and can communicate how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Ensure service areas are stocked with supplies such as coffee/juice, snacks and nourishments
• Verify all cleaning duties as assigned, set-up/ breakdown of service areas, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• Ensure all pots, pans, dishes, utensils, or other cooking equipment are cleaned & sanitized
• May assist in supporting culinary staff as directed.
• Ensure excellent customer service to include being attentive, approachable, greeting and thanking customers.
• Ensures compliance in all regulatory areas: temperature logs, checklists and sanitation
• May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Supervisor operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience:

• High school diploma or equivalent

• Previous experience in food service

• Previous customer service experience

NexDine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other classification protected by law. NexDine participates in E-Verify.